Colleen, we talked about this earlier this week. You can’t just go around assuming these mistakes are mistakes. I mean, this person could well have been in business for only 3 years — or for 40. You don’t know unless you ask. (And if you asked, you clearly need to tell us about it.)
Also, while we’re on the subject, let’s talk about this little message:
I debated not sending it because the gal working there was so sweet. Alas, my hatred of quotation marks as emphasis overrides any sweetness.
DEMERITS! Good grief. Hesitation? What?!